We want to process your request for prescription refills quickly and efficiently. Please adhere to the following policies to ensure that you receive your prescription in a timely manner.

1. No prescriptions will be refilled on Fridays, Saturdays, Sundays or holidays.
2. Prescription phone-in/pick-up: Monday-Thursday during business hours ONLY (9am-4: 30pm).
3. Require 4-business days minimum to process prescription(s) renewal/pick-up.
4. The patient is responsible for knowing when medication(s) will need to be refilled (no early refills).
5. Prescriptions will not be filled for unauthorized "walk-in" patients. Must phone CCSI prescription line.
6. Non-controlled/non-narcotic prescriptions require a follow up appointment every 6 months.
7. Controlled/narcotic prescriptions require a follow up appointment every 3 months.
8. New symptoms/events require a clinic appointment. Provider unable to diagnose via phone.
   

(Disability/work restrictions also require 4-day minimum to complete.)

• Signed "Controlled-Substance Agreement/Contract" required if using narcotic/controlled medications.
• No early refills if medications are overused/abused/misused. Must follow prescription directions.
• Medications are for the prescribed individual's use only. It is illegal to "share" your medicine.
• No medication/prescription will be replaced if lost, stolen, misplaced, etc (treat it like money).
• Patient must pick-up his/her prescription(s) in person, unless pre-authorized by staff.
• Exceptions of above only per discretion of individual prescribing-managing medical provider.

We strive to offer the best services for each patient in a timely manner. The above "rules" are essential and necessary to efficiently manage a busy clinic. Thank you for your cooperation and understanding.

Sincerely,
The CCSI Team

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